Have a TunisAir flight experience that you want to share? This is the blog post to share your TunisAir experiences -- both the good or the bad.
Have a TunisAir flight experience that you want to share? This is the blog post to share your TunisAir experiences -- both the good or the bad.
3 comments:
When frequent travellers hear about Tunisair, they don't have a very good opinion of this airline, even if they have never been on a Tunisair flight. I tried that airline some time ago on a flight from Hanover (Germany) to Monastir (Tunisia) and back. On the way to Tunisia, I got a 737-200 with horrible legroom with a full coach class configuration. They plane was not well booked, so almost every passenger got a seat row for themselves. The service itself was far better than on many other airlines' tourist class. I was well attended by a very friendly cabin crew. Like on all large airlines, soft drinks and snacks available throughout the flight. A nice warm meal was the thing I enjoyed onboard Tunisair. Typical Tunisian food (meat and couscous) together with dattiles and a nice Tunisian red wine. The staff friendliness and overall service made me forget the lack of legroom and the nice atmosphere which was created made me feel welcome to Tunisia. The airport of Monastir had not many facilities, but fortunately you don't need to be two hours earlier on the airport for the return flight. On the 737-500 which I got from Monastir to Hanover, the legroom was far better than on the 737-200. I don't know how they managed it with the same amount of seats in a similarly sized plane. Again, a friendly crew took care of our wishes. It is impressive how smaller airlines can compensate their lack of facilities in the airport or luxury on their planes with friendliness and good attention. So for my next trip to north Africa, I may choose Tunisair again. The plane is clean with acceptable legroom, the fare is low and service is not just a word, but an attitude - I wish more of the large airlines would consider that.
I was interested to see Mr. Moreno's comments on Tunisair. I have traveled on Tunisair nearly 250 times, and usually travel in business class, which is consistently excellent. In business class there is a separate and very efficient and friendly check-in. The business class lounge as good as any in Europe and has a very tasteful Tunisian-style decor. All types of beverages and snacks are available. The seats and legroom in business class are superior to any I have experienced on short haul European airlines. The food is excellent, and the selection of soft drinks and champagne, wine and spirits very good. For example they serve Laurent Perrier rose champagne. The service is friendly and helpful. On many flights you will be asked which language you prefer to speak in. Each of the crew usually speaks at least four languages. Tunisair is staffed entirely by Tunisians and they have some Tunisian lady captains and co-pilots. Not many airlines can match that. Tunisair also has a frequent flyer program (Fidelys), which works well and is constantly improving. I frequently fly between Tunis and London and the comparison with GB Airways (a British Airways franchise) is like night and day. In fact I stopped flying on GB Airways several years ago even though I have a BA gold card. There are many connections through Tunis from Europe to destinations in North Africa and the Middle East. As Mr. Moreno says, this is an impressive smaller airline.
i wish your blog was still active...tunisair one of the worst in the business! absolutely zero customer service!
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